Introduction
These Terms and Conditions (“Agreement”) govern the provision of online therapy services (“Services”) by Reni Sharma, a registered therapist with the British Association for Counselling and Psychotherapy (BACP), based in the United Kingdom (“Therapist”). By using the Services, you (“Client”) agree to be bound by these terms. It is important to read and understand this Agreement before engaging in therapy sessions.
Scope of Services
The Therapist agrees to provide online therapy services to the Client through secure and confidential communication platforms, including but not limited to video calls, audio calls, and instant messaging. The Services are intended for individuals seeking therapeutic support and are not a substitute for emergency or crisis intervention.
Client Eligibility
The Services are available to clients worldwide. However, the Therapist reserves the right to refuse or terminate services if it is determined that the therapeutic needs of the Client are beyond the scope of online therapy, or if local laws and regulations prohibit such services.
Confidentiality
The Therapist adheres to strict confidentiality guidelines in accordance with the BACP’s ethical framework. All information shared during therapy sessions will be treated as confidential unless the Therapist is legally obligated to disclose information due to concerns of harm to the Client or others. Clients are responsible for maintaining the confidentiality of their own communication channels and devices.
Therapeutic Relationship
The therapeutic relationship between the Client and the Therapist is of utmost importance. Both parties agree to engage in therapy with honesty, respect, and professionalism. The Therapist will provide a safe and non-judgmental space for the Client to explore their concerns and work towards their goals. The Client understands that therapy is a collaborative process and their active participation is crucial to the therapeutic outcome.
Session Fees and Payment
The fees for online therapy sessions will be communicated to the Client prior to the commencement of services. Payment for each session is due in advance, and the Therapist reserves the right to suspend or terminate services for non-payment. All fees are non-refundable unless otherwise agreed upon in writing by both parties.
Appointment Cancellations and Rescheduling
The Client must provide at least 24 hours’ notice to cancel or reschedule a therapy session. Failure to do so may result in the session being charged in full. In case of unforeseen circumstances or emergencies, the Therapist will make reasonable efforts to accommodate the Client’s request to reschedule.
Limitations of Online Therapy
The Client acknowledges that online therapy has certain limitations compared to in-person therapy. These limitations may include technological disruptions, lack of visual cues, and potential privacy and security risks. The Client agrees to use appropriate technology and a private and secure environment during therapy sessions to mitigate these risks.
Termination of Services
Either party may terminate the therapy services at any time by providing written notice. The Therapist reserves the right to terminate services if the Client engages in any form of abusive, threatening, or inappropriate behavior. In such cases, any outstanding fees will still be due.
Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
Entire Agreement
This Agreement constitutes the entire agreement between the Client and the Therapist regarding the provision of online therapy services. Any modifications or amendments to this Agreement must be agreed upon in writing by both parties.
By using the Services, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions.